Kip Whitehead has been promoted to the position of technical support/field service manager for Elkhart, IN–based audio manufacturer Crown International. Whitehead will report directly to Mark Graham, Crown vice president of marketing.
Whitehead will supervise Crown’s technical support department in addition to managing, supporting, and training the worldwide organization of Crown-authorized service centers. He replaces Don Peterson, who recently left the company.
Prior to his promotion, Whitehead spent several years as a Crown technical support representative. He has been with the manufacturer since 1994, originally coming onboard as a factory service technician.
"We’re very pleased that Kip has decided to step up into his new role with us," says Graham. "Over his eight–year tenure with Crown, he has been a vital player within our service and support departments and is immensely well qualified to carry those teams and their activities into the future."
Whitehead adds, "Crown has long had an excellent reputation for service and support after the sale and it’s my primary mission to maintain that high standard for each contractor or end user regardless of whether they are a faithful repeat customer or first-time buyer."