ESTA (the Entertainment Services and Technology Association) has unveiled the finalists for the 2002 Dealers' Choice Customer Service Awards. They are:
Doug Fleenor Design, Johnson Systems, L.E. Nelson Sales Corp. and Production Intercom in the category of manufacturers with 1-6 employees.
City Theatrical, Dove Systems, Lighting & Electronics, and SSRC in the category of manufacturers with 7-25 employees.
Apollo Design Technology, Electronic Theatre Controls, Lex Products, and TMB in the category of manufacturers with over 25 employees.
ESTA also announced the finalists for the 2002 Manufacturers' Choice Awards. They are: Baltimore Stage Lighting, Indianapolis Stage Sales & Rentals and Miami Stagecraft in the category of dealers with 1-6 employees.
4 Wall Entertainment, Grand Stage Company, LVH Entertainment Systems, Production Advantage, and StageLight in the category of dealers with 7-25 employees.
Barbizon, Stage Equipment & Lighting and Vincent Lighting Systems in the category of dealers with over 25 employees.
The Dealers' Choice Customer Service Awards offer ESTA's Dealer Members the opportunity to publicly recognize those vendors that provide consistently good customer service throughout the year. These awards recognize superior performance in four main areas: Customer Service, Shipping and Billing, Technical Support and Quotations/Project Management. In voting on these awards, dealers are asked to consider such areas as accessibility, staff knowledge and professionalism, timely responses, accuracy, and problem solving abilities.
The Manufacturers' Choice Dealers of the Year Awards offer ESTA's Manufacturer Members the opportunity to publicly recognize those dealers that "just do it right". These awards recognize superior performance in four main areas: Staff, Sales and Marketing, Inventory and Financial Responsibility. In voting on these awards, manufacturers are asked to consider such areas as staff knowledge and professionalism, ability to generate new orders and to follow up on leads provided, product promotion, customer service, and inventory.
The Awards are currently in their second round of balloting and the winner in each category will be announced at ESTA's Annual Dinner to be held in conjunction with the LDI 2002 show on Thursday, October 17. The winners will also be acknowledged during the LDI 2002 awards ceremony on Saturday, October 19.