Entreprenuers: Apollo Focuses On Customers

For the sixth year in a row, Apollo Design Technology has received ESTA's Dealers Choice Award for Customer Service. To be that well liked in the industry for such a long run, the Fort Wayne, IN, custom gobo maker must be doing something right. “The only competitive advantage we have is our technology and our customer service,” says Joel Nichols, president and co-owner with his wife Keersten.

“I want the first encounter a customer has with us on the phone to be with a live person,” he

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